Privacy Policy.
Last updated: 25/05/2026
Rock Materials respects your privacy and is committed to protecting the personal data you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, contact us, submit an enquiry, upload project information or use our services.
For the purpose of this Privacy Policy, “Rock Materials”, “we”, “us” or “our” refers to Rock Roofing Ltd, the operator of this website and supplier/distributor of Renolit roofing membrane systems in Malaysia.
1. Personal data we collect
We may collect personal data from you when you use our website, complete a contact form, request technical support, send project information or communicate with us.
This may include:
Name
Company name
Job title or role
Email address
Phone number / WhatsApp number
Project location
Project stage
Your role in the project, such as subcontractor, main contractor, architect, specifier, consultant, developer or client
Messages and enquiry details
Drawings, specifications, roof information, photographs or documents you upload or send to us
Any other information you choose to provide
We may also collect technical information about your use of our website, such as IP address, browser type, device information, pages viewed, referral source and website usage data.
2. How we collect personal data
We may collect personal data when you:
Submit a contact form
Request specification support
Request pricing or project support
Upload drawings, specifications or project documents
Email, call or message us
Download or request technical documents
Visit or browse our website
Interact with our marketing, advertisements or social media pages
3. How we use your personal data
We may use your personal data for the following purposes:
To respond to your enquiry
To provide pricing, technical guidance or specification support
To review drawings, specifications, roof details or project information
To recommend suitable Renolit roofing membrane systems
To provide installation monitoring, warranty sign-off support or project support
To communicate with you about your project
To send technical documents, brochures, datasheets or product information
To manage customer relationships and project records
To improve our website, services, communications and customer support
To comply with legal, regulatory, accounting or administrative requirements
To protect our legal rights and business interests
Where applicable, we may also use your details to send relevant updates about Renolit roofing membranes, technical resources or Rock Materials services. You may opt out of marketing communications at any time.
4. Project documents and uploaded files
If you upload or send us drawings, specifications, photographs, roof information or other project documents, we will use those documents only for relevant project, technical, pricing, specification, installation or warranty support purposes.
You should ensure that you have the right to share any documents, drawings, photographs or information you send to us.
5. Who we may share your personal data with
We may share your personal data where necessary with:
Renolit or relevant manufacturer representatives
Roofing subcontractors, installers or technical partners involved in your project
Consultants, technical advisers or project support providers
Website hosting, IT, CRM, email, file storage or software providers
Professional advisers, including lawyers, accountants or insurers
Regulators, authorities or other parties where required by law
We will only share information where reasonably necessary for the purposes described in this Privacy Policy.
6. International transfers
Some of our service providers, technical partners, manufacturer contacts or data storage systems may be located outside Malaysia.
Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection requirements.
7. Cookies and website analytics
Our website may use cookies and similar technologies to operate properly, improve user experience, analyse website performance and understand how visitors use our website.
Cookies may collect information such as browser type, device type, pages visited, time spent on the website and referral source.
You can control or disable cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.
If we use analytics, advertising pixels or remarketing tools, further details should be included in our Cookie Policy.
8. Legal basis and consent
We process personal data where it is necessary to respond to enquiries, provide services, support projects, comply with legal obligations or pursue legitimate business purposes.
Where consent is required, we will seek your consent before collecting or using your personal data for the relevant purpose. You may withdraw consent by contacting us, subject to any legal or contractual restrictions.
9. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including project support, warranty records, business administration, legal compliance, dispute resolution and record-keeping.
Project-related documents may be retained for longer where they are relevant to technical support, warranty support, contractual records or potential claims.
10. How we protect personal data
We take reasonable steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system or online transmission is completely secure. You should take care when sending confidential or commercially sensitive information online.
11. Your rights
Subject to applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete personal data
Withdraw consent to certain processing
Ask questions about how your personal data is used
Request that we stop sending marketing communications
To exercise these rights, please contact us using the details below.
12. Third-party websites
Our website may contain links to third-party websites, including manufacturer websites, technical document platforms or external resources.
We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing any personal data.
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
You should review this Privacy Policy periodically to stay informed about how we handle personal data.
14. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Company: Rock Roofing Limited
Email: info@rockmaterialsmalaysia.com
Phone: (+60) 0327 883 503
Address: B-5-8 Plaza Mont Kiara, Mont Kiara 50480, Kuala Lumpur, Malaysia